Group CRM Manager / CRM Specialist

Melita Marine Group is a leading company in the maritime industry, and we are excited to announce an opening for a Group CRM Manager / CRM Specialist within our dynamic team. This role is central to enhancing our customer engagement and retention strategies using Microsoft CRM.

Role Overview

The primary function of this role is to manage and optimize our Customer Relationship Management (CRM) activities using Microsoft CRM. The successful candidate will ensure that our CRM system is effectively utilised to enhance customer satisfaction and loyalty.

Key Responsibilities

- Implement and customize Microsoft CRM to align with our business requirements.

- Train and support team members in efficient CRM usage.

- Analyse customer interactions within the CRM to improve engagement strategies.

- Collaborate with sales, marketing, and support teams for CRM alignment.

- Ensure high data quality within the CRM system.

- Generate and analyse reports on CRM activities and customer feedback.

Skills and Qualifications

- Bachelor's degree in Business, Computer Science, or a related field.

- Proficiency in Microsoft CRM with proven management skills.

- Understanding of CRM principles and customer engagement.

- Strong communication and interpersonal abilities.

- Competent in data analysis and insights derivation.

- Experience in training and team support.

Experience

At least three years of experience in CRM management, preferably with Microsoft CRM.

Base Location

Malta (with the possibility to travel to Group Offices located in various areas in the Mediterranean)